https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Pro-integrate-with-SAP-Service-Cloud-C4C/m-p/4647#M31 <P><A href="https://www.youtube.com/watch?v=gzyCfQMvpTY&amp;ab_channel=SinchContactPro" target="_blank" rel="noopener">As shown in this video</A>, the Sinch Contact Pro Communication Panel can be easily imbedded inside the SAP C4C Live Activity view, enabling<SPAN style="font-family: inherit;">&nbsp;the following features:</SPAN></P> <UL> <LI>Automatic customer identification and screen pop of customer details</LI> <LI>Automatic retrieval of customer history (including previous chat/SMS/messaging app conversations)</LI> <LI>Ability to fallback to a live agent if chatbot is unable to resolve customer query</LI> <LI>Click-to-call functionality</LI> <LI>Ticket handling, the ticket ID and additional information are displayed in the notification area in C4C, and the agent has an option to open the ticket in C4C</LI> <LI>Ability for agents to join and leave queues, change status, go on break, logout, etc.</LI> <LI>Ability to view daily statistics.</LI> </UL> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Center</EM></A><EM>.</EM></P> <P>&nbsp;</P> Sat, 20 Nov 2021 02:39:35 GMT John_Burton 2021-11-20T02:39:35Z https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Pro-integrate-with-SAP-Service-Cloud-C4C/m-p/4646#M30 Thu, 09 Dec 2021 15:14:28 GMT https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Pro-integrate-with-SAP-Service-Cloud-C4C/m-p/4646#M30 Shahzad_Ismail 2021-12-09T15:14:28Z https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Pro-integrate-with-SAP-Service-Cloud-C4C/m-p/4647#M31 <P><A href="https://www.youtube.com/watch?v=gzyCfQMvpTY&amp;ab_channel=SinchContactPro" target="_blank" rel="noopener">As shown in this video</A>, the Sinch Contact Pro Communication Panel can be easily imbedded inside the SAP C4C Live Activity view, enabling<SPAN style="font-family: inherit;">&nbsp;the following features:</SPAN></P> <UL> <LI>Automatic customer identification and screen pop of customer details</LI> <LI>Automatic retrieval of customer history (including previous chat/SMS/messaging app conversations)</LI> <LI>Ability to fallback to a live agent if chatbot is unable to resolve customer query</LI> <LI>Click-to-call functionality</LI> <LI>Ticket handling, the ticket ID and additional information are displayed in the notification area in C4C, and the agent has an option to open the ticket in C4C</LI> <LI>Ability for agents to join and leave queues, change status, go on break, logout, etc.</LI> <LI>Ability to view daily statistics.</LI> </UL> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Center</EM></A><EM>.</EM></P> <P>&nbsp;</P> Sat, 20 Nov 2021 02:39:35 GMT https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Pro-integrate-with-SAP-Service-Cloud-C4C/m-p/4647#M31 John_Burton 2021-11-20T02:39:35Z