topic Re: SIP Trunk using G.729 codec in Contact Pro

SIP Trunk using G.729 codec

Heber_Olivar — Fri, 03 Jun 2022 12:10:12 GMT

Hi Experts,

When using SIP trunking from a 3rd-party telco provider with Sinch Contact Pro Cloud, do we can use G.729 or only G.711?

I didn't see any mention about that in documentation, but it seems that Communication Panel only supports G.711 (WebRTC) and a transcoding in some side should be used.

Best Regards,

Heber Olivar

Re: SIP Trunk using G.729 codec

Jukka — Tue, 14 Jun 2022 06:37:11 GMT

Hello,

The G.729 is not supported in the Contact Pro cloud.

The information is also available here on the documentation site: https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/uzo1615834130928.html System Configurator > Call Switching > Global Switching Settings > Managing RTP and Codec Settings > Supported Codecs

Br,
Jukka