https://community.sinch.com/t5/Contact-Pro/Does-Sinch-Contact-Pro-offer-multi-chat/m-p/4062#M3 <P><SPAN><STRONG>Yes</STRONG>, Sinch Contact Pro can be configured to allow multiple simultaneous chats per agent, which means agents can very easily move between chat conversations by clicking the respective conversation in the 'My Conversations' list.&nbsp; Managing multiple simultaneous chats can be difficult so we recommend allocating just two or three simultaneous chat sessions per agent.</SPAN></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Untitled.png" style="width: 778px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1606i82508AD6047D0438/image-size/large?v=v2&amp;px=999" role="button" title="Untitled.png" alt="Untitled.png" /></span></P> <P>&nbsp;</P> <P><SPAN>The Communication Panel (agent UI) places each conversation (web chat, messaging app chat, SMS chat, email, phone call, etc.) in a separate item in the 'My Conversations' list.</SPAN></P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> Thu, 09 Dec 2021 15:48:21 GMT Johnnie_Wilkenschildt 2021-12-09T15:48:21Z https://community.sinch.com/t5/Contact-Pro/Does-Sinch-Contact-Pro-offer-multi-chat/m-p/4062#M3 <P><SPAN><STRONG>Yes</STRONG>, Sinch Contact Pro can be configured to allow multiple simultaneous chats per agent, which means agents can very easily move between chat conversations by clicking the respective conversation in the 'My Conversations' list.&nbsp; Managing multiple simultaneous chats can be difficult so we recommend allocating just two or three simultaneous chat sessions per agent.</SPAN></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Untitled.png" style="width: 778px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1606i82508AD6047D0438/image-size/large?v=v2&amp;px=999" role="button" title="Untitled.png" alt="Untitled.png" /></span></P> <P>&nbsp;</P> <P><SPAN>The Communication Panel (agent UI) places each conversation (web chat, messaging app chat, SMS chat, email, phone call, etc.) in a separate item in the 'My Conversations' list.</SPAN></P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> Thu, 09 Dec 2021 15:48:21 GMT https://community.sinch.com/t5/Contact-Pro/Does-Sinch-Contact-Pro-offer-multi-chat/m-p/4062#M3 Johnnie_Wilkenschildt 2021-12-09T15:48:21Z