topic More details in LRI API in Contact Pro

More details in LRI API

Roman_Errapart — Tue, 11 Jan 2022 12:36:31 GMT

Hi,

Would it be possible to get more details in LRI API regarding contacts usage.

Like which IVR, Agent, Team, Queue, Campaign etc. generated those contacts.

So that in cases where company has several business units using the system and they need to divide the costs between each other.

br,

Roman

Jukka — Wed, 12 Jan 2022 11:50:50 GMT

Hi Roman,

The LRI is mostly used for getting billing figures in cloud. Of course could be used for another actions as well if there is a need it fulfills.

I would propose to continue this topic in support ticket. Doesn't really belong here.

BR,
Jukka

aldets — Fri, 14 Jan 2022 08:40:48 GMT

Hi,

I would suggest using RMI. I think that this gives enough information per contact to divide costs between departments.

Kind regards,

Alder

Roman_Errapart — Fri, 14 Jan 2022 09:05:30 GMT

Hi Alder,

Yes, you are right. This is a workaround to get a rough estimation, but usually customers tend to split a cent 🙂

The problem is what contact is counted and billed and what contact not, because we cannot see the exact formula behind Sinch's license calculation.

Roman