topic Working on chats all day can be quite repetitive. Does Sinch Contact Pro have any features to make life easier? in Contact Pro https://community.sinch.com/t5/Contact-Pro/Working-on-chats-all-day-can-be-quite-repetitive-Does-Sinch/m-p/4634#M24 <P>Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By the way, reply templates also work with e-mails to make it quick and easy to compose a new e-mail or email reply. <A href="https://www.youtube.com/watch?v=1KG2aN4Kwv4&amp;ab_channel=SinchContactPro" target="_blank" rel="noopener">Check out this video</A> to see Reply Templates in action!</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Reply Templates 2b.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1604i590DB1A174D60842/image-size/large?v=v2&amp;px=999" role="button" title="Reply Templates 2b.png" alt="Reply Templates 2b.png" /></span></P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> <P>&nbsp;</P> Thu, 09 Dec 2021 15:24:33 GMT Johnnie_Wilkenschildt 2021-12-09T15:24:33Z Working on chats all day can be quite repetitive. Does Sinch Contact Pro have any features to make life easier? https://community.sinch.com/t5/Contact-Pro/Working-on-chats-all-day-can-be-quite-repetitive-Does-Sinch/m-p/4634#M24 <P>Yes, Contact Pro allows you to create reply templates (also known as "canned responses" or "snippets") with predefined texts that can be easily sent in chats (including live Web chat, SMS, and messaging apps), saving agents from a lot of typing. By the way, reply templates also work with e-mails to make it quick and easy to compose a new e-mail or email reply. <A href="https://www.youtube.com/watch?v=1KG2aN4Kwv4&amp;ab_channel=SinchContactPro" target="_blank" rel="noopener">Check out this video</A> to see Reply Templates in action!</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Reply Templates 2b.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1604i590DB1A174D60842/image-size/large?v=v2&amp;px=999" role="button" title="Reply Templates 2b.png" alt="Reply Templates 2b.png" /></span></P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> <P>&nbsp;</P> Thu, 09 Dec 2021 15:24:33 GMT https://community.sinch.com/t5/Contact-Pro/Working-on-chats-all-day-can-be-quite-repetitive-Does-Sinch/m-p/4634#M24 Johnnie_Wilkenschildt 2021-12-09T15:24:33Z