FP18 Hotfixes

Nina_Makkonen — Fri, 17 May 2024 11:48:27 GMT

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP18. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html.

Hotfix number	Affected Components	Description
7.0.18.1	CEM Server	Email HTML style breaks
7.0.18.2	CEM Server Operative Database Server	Fixed issues: E-mail parsing fails with 'Content-Type header(s) not found' OAuth error blocking email reading IMAP enhancements Issue with CEM database connections IMAP connection closed due to long pending database transaction Missing email attachment in Communication Desktop (CDT) Incorrect number of voicemail notification retries All threads executing transactions to a certain database are blocked A pending email blocks auto-allocation to an agent
7.0.18.3	SBR	Calls are being interrupted after approx. 20 seconds.
7.0.18.4	Monitoring Web Clients Directory Database Server Monitoring Database Server Operative Database Server Reporting Database Server	Issues fixed: CDT and Online Monitoring show incorrect agent status Operative db installation fails on SQL 2014 and older Monitoring db installation fails on SQL 2012
7.0.18.5	ECF Web Server	Java logging component Apache Log4j security issue
7.0.18.6	ECF Web Server	Security fixes
7.0.18.7	ECF Web Server	SAP UI5 1.71.23 End of Cloud Provisioning-->update to 1.71.44
7.0.18.8	OII	Timing issue with CRM integration caused handled emails to be shown in queue.
7.0.18.9	Call Dispatcher	No ringing tone with MTD activated to Cisco
7.0.18.10	Agent Server CEM Server ECF Web Server	Fixed issues: Outbound predictive mode after customer consent: the call ended after being in queue for a short time Reporting for campaigns run from Queue Dialer in predictive mode failed Database performance Cursor issue in Communication Panel
7.0.18.12	Agent Server CEM Server	Issues fixed: Outbound Queue Dialer campaigns hanging in dialer status "CLOSING" Incorrect values in outbound reports for predictive calls Contact allocation may stop using Queue Dialer in the preview mode
7.0.18.14	Agent Server ECF Web Server	Issues fixed: Communication Panel added original destination queue address accidentally to the TO field when "Reply All" was selected Auto-answering with outbound campaign calls didn't always work Profile queue group wasn't working
7.0.18.15	OII	Wrap-up issues
7.0.18.16	Restful Interfaces	RI high memory usage on startup
7.0.18.19	Web Clients	It was possible for CDT wrap-up handling to go out of sync. Timing of a disconnection from a previous incoming call could interfere with a new incoming call causing the issue.
7.0.18.20	Agent Server	Call out missing CAD when Communication Panel integrated to SAP CRM IC
7.0.18.21	Call Dispatcher	Deletion of MRS link in System Configurator could cause a Call Dispatcher (CD) crash when log headers are printed during log file change.
7.0.18.22	OII	Callback scenario in Communication Panel and SAP CRM IC integrated scenario
7.0.18.23	N/A
7.0.18.24	SMS Sender	When sending rich content to social channel(s) via Sinch Conversation API, sending failed with http 400 error. The error is visible in SMS Server logs.
7.0.18.25	ECF Web Server	This hotfix updates SAP UI5 version that is used within Communication Panel and Date Protection Officer user interfaces.
7.0.18.26	CEM Server	Callback re-allocated although marked as handled.
7.0.18.27	Agent Server	Script results not saved in certain email scenarios
7.0.18.28	ECF Web Server	SAPUi5 moves to Patch-Level Independent Bootstrap approach. Jabra devices: ringing continued after user declined a conversation.
7.0.18.29	CEM Server	CDT supervising issue in multi-CEM environment
7.0.18.30	CEM Server Agent Server	Deleting outbound campaign customer while the customer is being called generates several problems
7.0.18.31	Integration Interfaces	Presence synchronization via Presence Synchronization Interface (PSI) was interrupted due to a PSI internal error.

topic FP18 Hotfixes in Contact Pro

FP18 Hotfixes