https://community.sinch.com/t5/Contact-Pro/Can-Sinch-Contact-Center-support-dedicated-agents-for-VIP/m-p/4629#M22 <P>Yes. Routing and call allocation in Sinch Contact Center can be configured to handle VIP callers in a specific way. You accomplish this by having the built-in IVR (in silent mode) perform a query to a data source holding the list of VIP callers. Call routing for VIP callers will then be done according to defined destinations and/or skills requirements.</P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> <P>&nbsp;</P> Sat, 20 Nov 2021 02:52:40 GMT Johnnie_Wilkenschildt 2021-11-20T02:52:40Z https://community.sinch.com/t5/Contact-Pro/Can-Sinch-Contact-Center-support-dedicated-agents-for-VIP/m-p/4629#M22 <P>Yes. Routing and call allocation in Sinch Contact Center can be configured to handle VIP callers in a specific way. You accomplish this by having the built-in IVR (in silent mode) perform a query to a data source holding the list of VIP callers. Call routing for VIP callers will then be done according to defined destinations and/or skills requirements.</P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> <P>&nbsp;</P> Sat, 20 Nov 2021 02:52:40 GMT https://community.sinch.com/t5/Contact-Pro/Can-Sinch-Contact-Center-support-dedicated-agents-for-VIP/m-p/4629#M22 Johnnie_Wilkenschildt 2021-11-20T02:52:40Z