topic Change default voicemail greetings in Contact Pro

Change default voicemail greetings

parkerr — Thu, 09 Dec 2021 08:14:04 GMT

Hi,

Is there a way to change the system default voicemail greetings for the whole system in Sinch Contact Pro cloud?

In the documentation, the way presented is to record a new greeting by dialing the voicemail box number to record a new greeting.

Normally, voice prompts are done professionally by agencies by producing a voice recording files to be uploaded into the contact center application. Can the voicemail greeting be replaced in similar way as the other prompts by uploading a pre-recorded voice file? Voicemail boxes created subsequently should have the new default voicemail greetings.

Re: Change default voicemail greetings

Paul_Ishmael — Wed, 28 Jul 2021 08:51:05 GMT

Hi,

In principle the default voicemail .wav file could be changed to fulfil such a need. Unfortunately, for the current cloud implementation it would mean any such change would be overwritten upon the quarterly upgrade.

I will create a feature request from this to follow up.

Kind Regards

Paul

Re: Change default voicemail greetings

parkerr — Wed, 28 Jul 2021 09:22:41 GMT

Hi Paul,

While waiting for this feature, can we then request this thru service request to replace the voicemail .wav file and do it every upgrade cycle until the feature is available?

Re: Change default voicemail greetings

Paul_Ishmael — Thu, 29 Jul 2021 12:39:23 GMT

Hi Parker,

The voicemail wav file can be changed by submitting a service request.

Kind Regards

Paul