https://community.sinch.com/t5/Contact-Pro/Default-agent-s-queues-state-to-quot-Not-Joined-quot-Join/m-p/7886#M138 <P>Hi,</P> <P>&nbsp;</P> <P>We have a use case where everytime agents login to Communication Panel, they should NOT automatically be Joined (Join Checkbox unticked) to a specific queue.</P> <P>&nbsp;</P> <P>The current system behaviour is that system remembers the state of agent's queues in Comm Panel from previous session.<BR />The next time agents log-in to Comm Panel, the state of the queues are set same as agents' previous session.<BR />e.g. if an agent was processing queue "PhoneQueue1" and did not untick the queue before logging out, the next time he logs-in to Comm Panel he is automatically Joined to the queue "PhoneQueue1".</P> <P>&nbsp;</P> <P>Is there a config setting that can override the standard behaviour to make agents Join a specific queue manually every new login session?</P> Thu, 09 Dec 2021 08:46:14 GMT parkerr 2021-12-09T08:46:14Z https://community.sinch.com/t5/Contact-Pro/Default-agent-s-queues-state-to-quot-Not-Joined-quot-Join/m-p/7886#M138 <P>Hi,</P> <P>&nbsp;</P> <P>We have a use case where everytime agents login to Communication Panel, they should NOT automatically be Joined (Join Checkbox unticked) to a specific queue.</P> <P>&nbsp;</P> <P>The current system behaviour is that system remembers the state of agent's queues in Comm Panel from previous session.<BR />The next time agents log-in to Comm Panel, the state of the queues are set same as agents' previous session.<BR />e.g. if an agent was processing queue "PhoneQueue1" and did not untick the queue before logging out, the next time he logs-in to Comm Panel he is automatically Joined to the queue "PhoneQueue1".</P> <P>&nbsp;</P> <P>Is there a config setting that can override the standard behaviour to make agents Join a specific queue manually every new login session?</P> Thu, 09 Dec 2021 08:46:14 GMT https://community.sinch.com/t5/Contact-Pro/Default-agent-s-queues-state-to-quot-Not-Joined-quot-Join/m-p/7886#M138 parkerr 2021-12-09T08:46:14Z https://community.sinch.com/t5/Contact-Pro/Default-agent-s-queues-state-to-quot-Not-Joined-quot-Join/m-p/7887#M139 <P>Hi,</P><P>&nbsp;</P><P>Unfortunately there's no way to override saved queues.</P><P>&nbsp;</P><P>Kind regards,<BR />Nina</P> Thu, 15 Jul 2021 07:12:24 GMT https://community.sinch.com/t5/Contact-Pro/Default-agent-s-queues-state-to-quot-Not-Joined-quot-Join/m-p/7887#M139 Nina_Makkonen 2021-07-15T07:12:24Z