topic Re: Voicemail as attachment to email notification in Contact Pro

Voicemail as attachment to email notification

parkerr — Thu, 09 Dec 2021 08:49:40 GMT

Hi,

We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy.

Can this be achieved via system configurator?

Additionally, a voicemail queue that displays voicemails as a list for ease of maintenance would be good to have in the future.

Re: Voicemail as attachment to email notification

Nina_Makkonen — Mon, 12 Jul 2021 06:09:10 GMT

Hi,

And thank you for the improvement suggestion. As for attaching the voicemail to the notification message, you can do this by selecting the setting Include Voicemail Message in Notification E-Mail in System Configurator> System Services> Voicemail Settings.

Kind regards,
Nina

Re: Voicemail as attachment to email notification

parkerr — Mon, 12 Jul 2021 06:19:55 GMT

Thanks Nina. I did not notice it since it's not editable in our tenant.

I'm using a superuser, however, I'm not able to edit anything inSystem Configurator> System Services> Voicemail Settings.. Is this one of those Contact Center Cloud configurations that must be raised as Service Request?

Re: Voicemail as attachment to email notification

Nina_Makkonen — Mon, 12 Jul 2021 06:51:51 GMT

Ah, I'm sorry I didn't realise that superusers have only the view rights in System Services. So yes, please create a service request.

Kind regards,

Nina