topic Re: Sinch CC On-Premise in Contact Pro

Sinch CC On-Premise

aldets — Thu, 09 Dec 2021 08:51:13 GMT

Greetings,

I see that most of the discussions here are related to the cloud version. So my question is, am I in the right community forum to ask questions and discuss matters regarding the On-Premise version 🙂 ?

I see the new features that are coming to cloud version and can't wait to get my hands on them with On-premise.

Kind regards,

Alder Tsvetkov

Application administrator

Re: Sinch CC On-Premise

Markku_Helin — Wed, 30 Jun 2021 18:10:55 GMT

Hi Alder,

yes, this is the right (and only) forum also for Sinch Contact Center on-prem related discussions and questions.

We are developing the Contact Center with cloud first, making 4 releases per year. Out of the cloud releases we consolidate the on-prem release once or twice per year. The on-prem releases get cumulatively the new features which are introduced in cloud.

For example, the latest released on-prem is FP17, released in May 2021, and that included the features introduced in cloud releases of 2102, 2011 and 2008.

The next planned on-prem release is FP18. Release time is not yet decided, but it looks like we would release that still in 2021, having it including the features of 21q2 and 21q3 cloud releases.

best regards,

- markku -

Markku Helin / Chief Product Owner / Sinch Contact Center / Sinch Contact Pro

Re: Sinch CC On-Premise

thomashoegl — Thu, 01 Jul 2021 07:18:35 GMT

Hi Markku,

you wrote that Sinch Contact Center on-prem FP17 was released in May 2021.

Where can we download it?

Thanks.

Best regards,

Thomas

Re: Sinch CC On-Premise

Markku_Helin — Thu, 01 Jul 2021 08:04:44 GMT

Hi Thomas,

Customers and Partners with Sinch contract can get credentials and access to Sinch CC download site https://downloads.cc.sinch.com/. Please contact mika.tuominen@sinch.com for the credentials.

Customers with SAP contract will have to wait a bit. We are in process getting the FP17 to SAP Service Marketplace. This should happen during the next weeks.

br,

- markku -

Re: Sinch CC On-Premise

ChandKamya — Wed, 21 Jul 2021 10:55:42 GMT

Hi Markku,

Any update on FP17 release to SAP Service Marketplace.

Regards,

Chand Kamya

Re: Sinch CC On-Premise

Jukka — Wed, 21 Jul 2021 11:42:54 GMT

Hi Chand,

I'm answering behalf of Markku. The situation has not changed and we are still working on to get the package to SAP Marketplace. There is few things left we need to work on with SAP before the release can be done, hopefully we get those sorted out soon.

//Jukka

Re: Sinch CC On-Premise

ttomlinson — Tue, 14 Sep 2021 11:05:32 GMT

Hi Jukka , Hope you and the team are well.

Can you confirm if the latest version of ON prem supports Windows 2019 and SQL 2019?

Regards

Re: Sinch CC On-Premise

Jukka — Tue, 14 Sep 2021 11:41:57 GMT

For FP17 we are supporting Win2019 & SQL2016. (also older, but please check those from Compatibility document) With FP16 it was Win2016 & SQL2016 if I recall right, better to check from Compatibility doc as well.

The need for SQL2019 support is something we have recognized and we are planning but at the moment cannot give estimate.

BR,
Jukka

Re: Sinch CC On-Premise

ttomlinson — Wed, 15 Sep 2021 07:33:36 GMT

Thanks Jukka,

Is it then fair to say that its not supported but could work. Or is it confirmed that SQL 2019 will not work for RLS 17.

Regards

Taariq

Re: Sinch CC On-Premise

Jukka — Wed, 15 Sep 2021 09:24:15 GMT

You are absolutely right in fact that it could work and we see no reason why it would not work. The case is anyhow that before we release it as supported we need to test it quite well and that takes time.

If you decide to try it out and find it working fine, please let us know.

BR,
Jukka

Re: Sinch CC On-Premise

ttomlinson — Fri, 29 Oct 2021 13:02:54 GMT

Hi Jukka,

2019 SQL enterprise installed for Contact Center DB and working well so far. Installed SQL 2019 standard for reporting , however it installed with little concerns due to reporting being a separate install and not part of the roles as in SQL 2016 and older. The only thing am struggling with is that no reports are visible or writing to the reporting database and the logs are clean. Ill keep at it for a while longer otherwise will revert to SQL 2016 for reporting. If you have any ideas please let me know.

Thanks

Taariq

Re: Sinch CC On-Premise

thomashoegl — Fri, 25 Mar 2022 08:41:07 GMT

Hi Taariq,

could you solve this issue in the meanwhile?

BR Thomas

Re: Sinch CC On-Premise

thomashoegl — Fri, 25 Mar 2022 08:43:47 GMT

Hi Jukka,

I saw that for FP18 SQL Server 2019 is still not supported.

Could you estimate when we have the official information that SQL 2019 is supported?

All our customers with Windows 2012 / SQL 2012 want to switch to Windows 2019 / SQL 2019 this year.

Thanks.

Thomas

Re: Sinch CC On-Premise

aldets — Fri, 25 Mar 2022 08:52:47 GMT

Hi Thomas,

If I'm reading it correctly then FP18 does support SQL Server 2019:

https://docs.cc.sinch.com/onpremise/fp18/installation-guide/en/txq1617201038392.html

Kind regards,

Alder

Re: Sinch CC On-Premise

dhlashwe — Fri, 25 Mar 2022 08:55:14 GMT

No, this is Windows Server 2019.

Thomas refers to MS SQL 2019 and I face the same requirement from my customers.

I believe the oncoming FP19 will have this support but we will see...

Dawood

Re: Sinch CC On-Premise

thomashoegl — Fri, 25 Mar 2022 09:03:33 GMT

Hi Alder,

thanks for your answer.

At your link I can only see that Windows Server 2019 is supported, but at SQL server I can see "Microsoft SQL Server* 2012, 2014, or 2016".

It's the same to FP18 ICL list.

Best regards,

Thomas

Re: Sinch CC On-Premise

aldets — Fri, 25 Mar 2022 09:24:08 GMT

Yes, you are correct. I didn't scroll down enough :).

Alder

Re: Sinch CC On-Premise

Jukka — Fri, 25 Mar 2022 09:30:58 GMT

Hi Guys,

We are aiming to bring SQL2019 support with FP19. Already with FP18 few partners have tested SQL2019 and reported that all good, expect reporting does not install without small modifications into install script. Those are available in community already.

What comes to FP19 timeline, the plan at the moment is to do it based on cloud 22q3 release and would mean that release is after summer.

Br,
Jukka

Re: Sinch CC On-Premise

ttomlinson — Wed, 30 Mar 2022 09:42:26 GMT

Hi All,

Just to let everyone know I manage to get windows 2016 server , SQL 2019 working on Rls 7.0.17 for both Sinch DB and Reporting. I then tried windows 2019 server with SQL 2019(enterprise) and that too is working on rls 7.0.17. I also managed to get an existing SAP SQL 2012 Reporting DB imported into sql 2019 for historical reporting purposes and that too is working. The only issue we are having at the moment is that on server 2019 and sql2019 the DB cluster takes long to fail over - We logged a call with Microsoft who is assisting us in resolving this issue. On the windows 2016 server with SQL 2019 redundancy is working seamlessly.

I also need to thank Jukka for assisting with the reporting issue earlier when I was busy with Windows server 2016 and SQL 2019

Regards

Re: Sinch CC On-Premise

Jukka — Thu, 31 Mar 2022 12:06:14 GMT

Happy to help and thank you for valuable help! Also an update this topic: based on the feedback from our partners we did speed up things and we will announce support for SQL 2019 with FP18 shortly. Likely this will happen before end of the week or latest early next week. Keep an eye on announcements part of Contact Pro community.

BR,
Jukka

Ps. doesn't mean that things wont work with older releases, but because of maintenance responsibility we needed to draw the line here.