topic Re: Webchat navigation buttons custom language in Contact Pro

Webchat navigation buttons custom language

Roman_Errapart — Thu, 09 Dec 2021 08:53:39 GMT

Hi community members,

With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons?

For example make "Name" and "Email address" fields and also "Start Chat", "End Chat", "Save transcript" buttons appear in Latvian.

Roman

Re: Webchat navigation buttons custom language

Jukka — Tue, 01 Jun 2021 09:12:29 GMT

Hi Roman,

New languages for any user interface needs to be added to official product. For Latvian language in webchat and upcoming Launchpad application I have created feature request (ID CC365V1-157)

Please create supports tickets in the future if you have language related wishes. That way the information goes to product owners and into roadmap planning.

BR,
Jukka

Re: Webchat navigation buttons custom language

John_Burton — Wed, 24 Nov 2021 16:30:00 GMT

We were able to deliver this requested feature in the 21Q3 release for Sinch Contact Pro cloud service as shown below: