topic Where to download sample Opt-in and Survey IVR? in Contact Pro

Where to download sample Opt-in and Survey IVR?

parkerr — Thu, 09 Dec 2021 08:59:48 GMT

Hi,

In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files.

Sinch we are using the cloud version of Contact Center, how can we get these sample IVR files?

I have raised a service request for this but did not get any response.

Thanks in advance.

Re: Where to download sample Opt-in and Survey IVR?

Niina_P — Thu, 20 May 2021 08:42:10 GMT

Hi,

Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed.

The folder mentioned in the System Configurator document is valid only for on-premise customers and is removed from documentation for cloud customers in the upcoming release.

Best Regards,

Niina