topic Re: Predictive Dialer setting parameters in Contact Pro

Predictive Dialer setting parameters

Piotr_Comtrust — Thu, 09 Dec 2021 14:13:25 GMT

Hi Guys,

in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch predictive queue dialer or rather to external Sytel dialer only?

BR, Piotr

Re: Predictive Dialer setting parameters

Niina_P — Tue, 27 Apr 2021 13:16:16 GMT

Hi Piotr,

Sorry for the delayed response. I checked this from our developer and they confirmed the parameters are only for the Sytel dialer.

Best Regards,

Niina

Re: Predictive Dialer setting parameters

Roman_Errapart — Wed, 18 May 2022 13:28:17 GMT

Hi Piotr,

In Sinch Contact Pro there is a possibility to set dialing mode to Predictive.

But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not working numbers we did our own version of Predictive Dialer. It will deliver more efficiency even with just one agent serving the queue (campaign).
We also have the possibility to tweak the dialer settings.
Our Predictive Dialer can be uploaded to Sinch Contact Pro tenant via SC customizers and it replaces the standard version of Predictive Dialer in the system.
If any of you have similar issues with calling efficiency where there is too few agents or too bad contact list then let us know. We might be able to help in that matter.

Best regards,
Roman
Prominion