https://community.sinch.com/t5/Contact-Pro/Does-Sinch-Contact-Pro-have-IVR-Interactive-Voice-Response/m-p/4058#M1 <P>Yes, Sinch Contact Pro includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized within the ecosystem for the Sinch Contact Pro IVR.</P> <P>&nbsp;</P> <P>The Contact Pro IVR is based on DTMF (Dual Tone Multi Frequency signaling) and does not offer speech support.</P> <P>&nbsp;</P> <P>For more information on developing IVRs please refer to our&nbsp;<A href="https://docs.cc.sinch.com/cloud/ivr-development-guide/en/IVR_Development_Guide.pdf" target="_blank" rel="noopener">IVR Development Guide</A>.</P> <P>&nbsp;</P> Fri, 01 Jul 2022 00:21:13 GMT Johnnie_Wilkenschildt 2022-07-01T00:21:13Z https://community.sinch.com/t5/Contact-Pro/Does-Sinch-Contact-Pro-have-IVR-Interactive-Voice-Response/m-p/4058#M1 <P>Yes, Sinch Contact Pro includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized within the ecosystem for the Sinch Contact Pro IVR.</P> <P>&nbsp;</P> <P>The Contact Pro IVR is based on DTMF (Dual Tone Multi Frequency signaling) and does not offer speech support.</P> <P>&nbsp;</P> <P>For more information on developing IVRs please refer to our&nbsp;<A href="https://docs.cc.sinch.com/cloud/ivr-development-guide/en/IVR_Development_Guide.pdf" target="_blank" rel="noopener">IVR Development Guide</A>.</P> <P>&nbsp;</P> Fri, 01 Jul 2022 00:21:13 GMT https://community.sinch.com/t5/Contact-Pro/Does-Sinch-Contact-Pro-have-IVR-Interactive-Voice-Response/m-p/4058#M1 Johnnie_Wilkenschildt 2022-07-01T00:21:13Z