article What if I'm not the right agent to handle the conversation? in Contact

article What if I'm not the right agent to handle the conversation? in Contact https://community.sinch.com/t5/Contact/What-if-I-m-not-the-right-agent-to-handle-the-conversation/ta-p/8599 <DIV class="lia-message-template-content-zone"> <P>You can transfer the conversation back to the queue. It will then be available for picking and allocation to other agents.</P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Conversations_cropped.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1590i2FA35068A90574A1/image-size/large?v=v2&px=999" role="button" title="Conversations_cropped.png" alt="Conversations_cropped.png" /></span></P> </DIV> Thu, 17 Feb 2022 07:22:15 GMT Niina_P 2022-02-17T07:22:15Z What if I'm not the right agent to handle the conversation? https://community.sinch.com/t5/Contact/What-if-I-m-not-the-right-agent-to-handle-the-conversation/ta-p/8599 <DIV class="lia-message-template-content-zone"> <P>You can transfer the conversation back to the queue. It will then be available for picking and allocation to other agents.</P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Conversations_cropped.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1590i2FA35068A90574A1/image-size/large?v=v2&px=999" role="button" title="Conversations_cropped.png" alt="Conversations_cropped.png" /></span></P> </DIV> Thu, 17 Feb 2022 07:22:15 GMT https://community.sinch.com/t5/Contact/What-if-I-m-not-the-right-agent-to-handle-the-conversation/ta-p/8599 Niina_P 2022-02-17T07:22:15Z