https://community.sinch.com/t5/Contact/Where-can-I-see-how-many-conversations-are-waiting-in-the-queue/ta-p/8274 <DIV class="lia-message-template-content-zone"> <P><SPAN>On the <STRONG>Dashboard</STRONG> tab, <STRONG>Queueing Conversations</STRONG> shows:</SPAN></P> <UL> <LI>Total Conversations: the total number of conversations currently in the queue</LI> <LI>Matching Skills: the number of queueing conversations that match your assigned skills</LI> <LI>Without Skill Match: the number of queueing conversations that do not match your assigned skills.</LI> </UL> <P>To view each group of conversations, click on its number. The <STRONG>Queue</STRONG> tab opens with the conversation list filtered accordingly.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dashboard_statistics_highlight.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1344iB58099878B297F61/image-size/large?v=v2&amp;px=999" role="button" title="dashboard_statistics_highlight.png" alt="dashboard_statistics_highlight.png" /></span></P> <P>&nbsp;</P> <P>See also:</P> <P><A href="https://community.sinch.com/t5/Contact/How-can-I-filter-search-for-and-sort-conversations-in-the-Queue/ta-p/8246" target="_self">How can I filter, search for, and sort conversations in the Queue tab?</A>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Contact/How-do-I-preview-and-pick-a-conversation-in-the-Queue-tab/ta-p/8232" target="_self">How do I preview and pick a conversation in the Queue tab?</A>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:11:05 GMT Niina_P 2022-02-17T08:11:05Z https://community.sinch.com/t5/Contact/Where-can-I-see-how-many-conversations-are-waiting-in-the-queue/ta-p/8274 <DIV class="lia-message-template-content-zone"> <P><SPAN>On the <STRONG>Dashboard</STRONG> tab, <STRONG>Queueing Conversations</STRONG> shows:</SPAN></P> <UL> <LI>Total Conversations: the total number of conversations currently in the queue</LI> <LI>Matching Skills: the number of queueing conversations that match your assigned skills</LI> <LI>Without Skill Match: the number of queueing conversations that do not match your assigned skills.</LI> </UL> <P>To view each group of conversations, click on its number. The <STRONG>Queue</STRONG> tab opens with the conversation list filtered accordingly.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dashboard_statistics_highlight.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1344iB58099878B297F61/image-size/large?v=v2&amp;px=999" role="button" title="dashboard_statistics_highlight.png" alt="dashboard_statistics_highlight.png" /></span></P> <P>&nbsp;</P> <P>See also:</P> <P><A href="https://community.sinch.com/t5/Contact/How-can-I-filter-search-for-and-sort-conversations-in-the-Queue/ta-p/8246" target="_self">How can I filter, search for, and sort conversations in the Queue tab?</A>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Contact/How-do-I-preview-and-pick-a-conversation-in-the-Queue-tab/ta-p/8232" target="_self">How do I preview and pick a conversation in the Queue tab?</A>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:11:05 GMT https://community.sinch.com/t5/Contact/Where-can-I-see-how-many-conversations-are-waiting-in-the-queue/ta-p/8274 Niina_P 2022-02-17T08:11:05Z