https://community.sinch.com/t5/Contact/How-do-I-send-and-receive-attachments/ta-p/8263 <DIV class="lia-message-template-content-zone"> <P>To send attachments to the customer:</P> <P>&nbsp;</P> <OL> <LI>Click the attachment icon under the chat text box and find the files you want to send:<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chat_text_box_attachment.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1337iB3F13F61FEC572DA/image-size/large?v=v2&amp;px=999" role="button" title="chat_text_box_attachment.png" alt="chat_text_box_attachment.png" /></span><BR /><BR /><SPAN>After you have selected the files, they are shown in the attachment preview:<BR /><BR /></SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="attachments.png" style="width: 400px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1338i032040E6D862C01D/image-size/medium?v=v2&amp;px=400" role="button" title="attachments.png" alt="attachments.png" /></span><BR /><BR /><SPAN>You can remove an attachment before sending by unselecting its checkbox.<BR /><BR /></SPAN></LI> <LI>To send an attachment, make sure its checkbox is selected and click <STRONG style="font-family: inherit;">SEND</STRONG><SPAN>.</SPAN></LI> </OL> <P><SPAN>&nbsp;</SPAN></P> <P>If <A href="https://community.sinch.com/t5/Contact/What-type-of-attachments-does-Sinch-Contact-support/ta-p/8267" target="_self">the attachment's file type is not supported</A> or the file is too big, the checkbox will not be selected and you won’t be able to send the file:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="attachment_not_allowed.png" style="width: 400px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1339i2799B16A2F3E59CE/image-size/medium?v=v2&amp;px=400" role="button" title="attachment_not_allowed.png" alt="attachment_not_allowed.png" /></span></P> <P>&nbsp;</P> <P>Image attachments are displayed in the chat, and you can download them by clicking the image. You can play audio and video attachments in the chat, depending on your browser. Other types of attachments will show up as icons in the chat. To download the attachment file, click on the icon.</P> <P>&nbsp;</P> <P>See also:</P> <P><A href="https://community.sinch.com/t5/Contact/What-type-of-attachments-does-Sinch-Contact-support/ta-p/8267" target="_self">What type of attachments does Sinch Contact support?</A>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:12:21 GMT Niina_P 2022-02-17T08:12:21Z https://community.sinch.com/t5/Contact/How-do-I-send-and-receive-attachments/ta-p/8263 <DIV class="lia-message-template-content-zone"> <P>To send attachments to the customer:</P> <P>&nbsp;</P> <OL> <LI>Click the attachment icon under the chat text box and find the files you want to send:<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chat_text_box_attachment.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1337iB3F13F61FEC572DA/image-size/large?v=v2&amp;px=999" role="button" title="chat_text_box_attachment.png" alt="chat_text_box_attachment.png" /></span><BR /><BR /><SPAN>After you have selected the files, they are shown in the attachment preview:<BR /><BR /></SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="attachments.png" style="width: 400px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1338i032040E6D862C01D/image-size/medium?v=v2&amp;px=400" role="button" title="attachments.png" alt="attachments.png" /></span><BR /><BR /><SPAN>You can remove an attachment before sending by unselecting its checkbox.<BR /><BR /></SPAN></LI> <LI>To send an attachment, make sure its checkbox is selected and click <STRONG style="font-family: inherit;">SEND</STRONG><SPAN>.</SPAN></LI> </OL> <P><SPAN>&nbsp;</SPAN></P> <P>If <A href="https://community.sinch.com/t5/Contact/What-type-of-attachments-does-Sinch-Contact-support/ta-p/8267" target="_self">the attachment's file type is not supported</A> or the file is too big, the checkbox will not be selected and you won’t be able to send the file:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="attachment_not_allowed.png" style="width: 400px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1339i2799B16A2F3E59CE/image-size/medium?v=v2&amp;px=400" role="button" title="attachment_not_allowed.png" alt="attachment_not_allowed.png" /></span></P> <P>&nbsp;</P> <P>Image attachments are displayed in the chat, and you can download them by clicking the image. You can play audio and video attachments in the chat, depending on your browser. Other types of attachments will show up as icons in the chat. To download the attachment file, click on the icon.</P> <P>&nbsp;</P> <P>See also:</P> <P><A href="https://community.sinch.com/t5/Contact/What-type-of-attachments-does-Sinch-Contact-support/ta-p/8267" target="_self">What type of attachments does Sinch Contact support?</A>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:12:21 GMT https://community.sinch.com/t5/Contact/How-do-I-send-and-receive-attachments/ta-p/8263 Niina_P 2022-02-17T08:12:21Z