https://community.sinch.com/t5/Contact/How-do-I-pick-a-conversation-to-respond-to/ta-p/8207 <DIV class="lia-message-template-content-zone"> <P><SPAN>You have two options:</SPAN></P> <UL> <LI><SPAN><SPAN><SPAN>To pick conversations yourself, move to the <STRONG>Queue</STRONG> tab and click <STRONG>Pick</STRONG>. <A href="https://community.sinch.com/t5/Contact/How-do-I-preview-and-pick-a-conversation-in-the-Queue-tab/ta-p/8232" target="_self">Read more about the Queue tab</A>.<BR />&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="queue_pick_highlight.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1297iABA63E35AB7B7A9B/image-size/large?v=v2&amp;px=999" role="button" title="queue_pick_highlight.png" alt="queue_pick_highlight.png" /></span></SPAN></SPAN></SPAN><SPAN><SPAN><BR /></SPAN></SPAN> <P>&nbsp;</P> </LI> <LI>To be offered conversations automatically, turn on <STRONG style="font-family: inherit;">Auto Allocate</STRONG><SPAN>. You will get a notification when a conversation is offered to you. Click </SPAN><STRONG style="font-family: inherit;">Accept</STRONG><SPAN><SPAN>. <A href="https://community.sinch.com/t5/Contact/What-does-the-Auto-Allocate-toggle-do/ta-p/8255" target="_self">Read more about automatic allocation</A>.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dashboard_push notification_highlight.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1302iB8BF48BB52604B3C/image-size/large?v=v2&amp;px=999" role="button" title="dashboard_push notification_highlight.png" alt="dashboard_push notification_highlight.png" /></span><BR /></SPAN></SPAN></LI> </UL> <P>&nbsp;</P> <P>Now you have picked a conversation. Next, <A href="https://community.sinch.com/t5/Contact/How-do-I-chat-with-my-customer/ta-p/8225" target="_self">say hello to your customer</A>.</P> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:21:06 GMT Niina_P 2022-02-17T08:21:06Z https://community.sinch.com/t5/Contact/How-do-I-pick-a-conversation-to-respond-to/ta-p/8207 <DIV class="lia-message-template-content-zone"> <P><SPAN>You have two options:</SPAN></P> <UL> <LI><SPAN><SPAN><SPAN>To pick conversations yourself, move to the <STRONG>Queue</STRONG> tab and click <STRONG>Pick</STRONG>. <A href="https://community.sinch.com/t5/Contact/How-do-I-preview-and-pick-a-conversation-in-the-Queue-tab/ta-p/8232" target="_self">Read more about the Queue tab</A>.<BR />&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="queue_pick_highlight.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1297iABA63E35AB7B7A9B/image-size/large?v=v2&amp;px=999" role="button" title="queue_pick_highlight.png" alt="queue_pick_highlight.png" /></span></SPAN></SPAN></SPAN><SPAN><SPAN><BR /></SPAN></SPAN> <P>&nbsp;</P> </LI> <LI>To be offered conversations automatically, turn on <STRONG style="font-family: inherit;">Auto Allocate</STRONG><SPAN>. You will get a notification when a conversation is offered to you. Click </SPAN><STRONG style="font-family: inherit;">Accept</STRONG><SPAN><SPAN>. <A href="https://community.sinch.com/t5/Contact/What-does-the-Auto-Allocate-toggle-do/ta-p/8255" target="_self">Read more about automatic allocation</A>.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dashboard_push notification_highlight.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1302iB8BF48BB52604B3C/image-size/large?v=v2&amp;px=999" role="button" title="dashboard_push notification_highlight.png" alt="dashboard_push notification_highlight.png" /></span><BR /></SPAN></SPAN></LI> </UL> <P>&nbsp;</P> <P>Now you have picked a conversation. Next, <A href="https://community.sinch.com/t5/Contact/How-do-I-chat-with-my-customer/ta-p/8225" target="_self">say hello to your customer</A>.</P> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:21:06 GMT https://community.sinch.com/t5/Contact/How-do-I-pick-a-conversation-to-respond-to/ta-p/8207 Niina_P 2022-02-17T08:21:06Z