article What is Agent Workspace? in Contact https://community.sinch.com/t5/Contact/What-is-Agent-Workspace/ta-p/8202 <DIV class="lia-message-template-content-zone"> <P><SPAN>Agent Workspace is the day-to-day interface for agents</SPAN><SPAN>, where you&nbsp;</SPAN><SPAN>chat with your customers.</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>The user interface has three tabs</SPAN><SPAN>: </SPAN></P> <UL> <LI><SPAN>Dashboard</SPAN></LI> <LI><SPAN>Queue</SPAN></LI> <LI><SPAN>Conversations</SPAN></LI> </UL> <P>&nbsp;</P> <P><STRONG><SPAN>Dashboard</SPAN></STRONG><SPAN> allows you to <A href="https://community.sinch.com/t5/Contact/How-do-I-activate-deactivate-my-skills/ta-p/8261" target="_self">activate or deactivate skills</A>&nbsp;</SPAN><SPAN>assigned to you by your administrator. <STRONG>Note:</STRONG> <A href="https://community.sinch.com/t5/Contact/What-are-skills-skill-requirements-and-skill-matching/ta-p/8381" target="_self">Skills</A> aren’t necessarily used in your Sinch Contact set-up. Check with your administrator to verify.&nbsp;</SPAN><SPAN>You can also see the number of conversations waiting in the Queue broken down to conversations that match and don’t match your assigned skills. </SPAN></P> <P><SPAN>&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dashboard.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1294i5C63867886D3FF6E/image-size/large?v=v2&amp;px=999" role="button" title="dashboard.png" alt="dashboard.png" /></span></SPAN></P> <P>&nbsp;</P> <P><STRONG><SPAN>Queue</SPAN></STRONG><SPAN> allows you to <A href="https://community.sinch.com/t5/Contact/How-do-I-preview-and-pick-a-conversation-in-the-Queue-tab/ta-p/8232" target="_self">preview and pick conversations</A> waiting for handling</SPAN><SPAN>.<BR /></SPAN></P> <P>&nbsp;</P> <SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="queue.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1295iB8B3DC6146474714/image-size/large?v=v2&amp;px=999" role="button" title="queue.png" alt="queue.png" /></span></SPAN><BR /> <P>&nbsp;</P> <P><STRONG>Conversations</STRONG> is the view where you find your ongoing conversations and <A href="https://community.sinch.com/t5/Contact/How-do-I-chat-with-my-customer/ta-p/8225" target="_self">chat with your customers</A>.</P> <P>&nbsp;</P> <SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Conversations.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1296iEB892954F1ED6B2E/image-size/large?v=v2&amp;px=999" role="button" title="Conversations.png" alt="Conversations.png" /></span></SPAN><BR /> <P>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:21:42 GMT Niina_P 2022-02-17T08:21:42Z What is Agent Workspace? https://community.sinch.com/t5/Contact/What-is-Agent-Workspace/ta-p/8202 <DIV class="lia-message-template-content-zone"> <P><SPAN>Agent Workspace is the day-to-day interface for agents</SPAN><SPAN>, where you&nbsp;</SPAN><SPAN>chat with your customers.</SPAN></P> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>The user interface has three tabs</SPAN><SPAN>: </SPAN></P> <UL> <LI><SPAN>Dashboard</SPAN></LI> <LI><SPAN>Queue</SPAN></LI> <LI><SPAN>Conversations</SPAN></LI> </UL> <P>&nbsp;</P> <P><STRONG><SPAN>Dashboard</SPAN></STRONG><SPAN> allows you to <A href="https://community.sinch.com/t5/Contact/How-do-I-activate-deactivate-my-skills/ta-p/8261" target="_self">activate or deactivate skills</A>&nbsp;</SPAN><SPAN>assigned to you by your administrator. <STRONG>Note:</STRONG> <A href="https://community.sinch.com/t5/Contact/What-are-skills-skill-requirements-and-skill-matching/ta-p/8381" target="_self">Skills</A> aren’t necessarily used in your Sinch Contact set-up. Check with your administrator to verify.&nbsp;</SPAN><SPAN>You can also see the number of conversations waiting in the Queue broken down to conversations that match and don’t match your assigned skills. </SPAN></P> <P><SPAN>&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dashboard.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1294i5C63867886D3FF6E/image-size/large?v=v2&amp;px=999" role="button" title="dashboard.png" alt="dashboard.png" /></span></SPAN></P> <P>&nbsp;</P> <P><STRONG><SPAN>Queue</SPAN></STRONG><SPAN> allows you to <A href="https://community.sinch.com/t5/Contact/How-do-I-preview-and-pick-a-conversation-in-the-Queue-tab/ta-p/8232" target="_self">preview and pick conversations</A> waiting for handling</SPAN><SPAN>.<BR /></SPAN></P> <P>&nbsp;</P> <SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="queue.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1295iB8B3DC6146474714/image-size/large?v=v2&amp;px=999" role="button" title="queue.png" alt="queue.png" /></span></SPAN><BR /> <P>&nbsp;</P> <P><STRONG>Conversations</STRONG> is the view where you find your ongoing conversations and <A href="https://community.sinch.com/t5/Contact/How-do-I-chat-with-my-customer/ta-p/8225" target="_self">chat with your customers</A>.</P> <P>&nbsp;</P> <SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Conversations.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1296iEB892954F1ED6B2E/image-size/large?v=v2&amp;px=999" role="button" title="Conversations.png" alt="Conversations.png" /></span></SPAN><BR /> <P>&nbsp;</P> </DIV> Thu, 17 Feb 2022 08:21:42 GMT https://community.sinch.com/t5/Contact/What-is-Agent-Workspace/ta-p/8202 Niina_P 2022-02-17T08:21:42Z