https://community.sinch.com/t5/Contact/What-is-an-agent/ta-p/8198 <DIV class="lia-message-template-content-zone"> <P>Agent is the user in Sinch Contact who chats with customers.</P> <P>&nbsp;</P> <P>Depending on your company's specific use of Sinch Contact, the agent could be, for example;</P> <UL> <LI>a customer service agent responding to incoming support questions</LI> <LI>a sales representative responding to incoming inquiries, or</LI> <LI>an HR recruiter answering applicants’ questions</LI> </UL> <P>&nbsp;</P> <P>The agent only has access to <SPAN>the <A href="https://community.sinch.com/t5/Contact/What-is-Agent-Workspace/ta-p/8202" target="_self">Agent Workspace</A> interface </SPAN>and can't make any configuration changes in Sinch Contact. To make configuration changes, a user needs to have administrator access rights, currently only given to the user who created the Contact application.</P> </DIV> Thu, 17 Feb 2022 08:22:16 GMT Hanna_J 2022-02-17T08:22:16Z https://community.sinch.com/t5/Contact/What-is-an-agent/ta-p/8198 <DIV class="lia-message-template-content-zone"> <P>Agent is the user in Sinch Contact who chats with customers.</P> <P>&nbsp;</P> <P>Depending on your company's specific use of Sinch Contact, the agent could be, for example;</P> <UL> <LI>a customer service agent responding to incoming support questions</LI> <LI>a sales representative responding to incoming inquiries, or</LI> <LI>an HR recruiter answering applicants’ questions</LI> </UL> <P>&nbsp;</P> <P>The agent only has access to <SPAN>the <A href="https://community.sinch.com/t5/Contact/What-is-Agent-Workspace/ta-p/8202" target="_self">Agent Workspace</A> interface </SPAN>and can't make any configuration changes in Sinch Contact. To make configuration changes, a user needs to have administrator access rights, currently only given to the user who created the Contact application.</P> </DIV> Thu, 17 Feb 2022 08:22:16 GMT https://community.sinch.com/t5/Contact/What-is-an-agent/ta-p/8198 Hanna_J 2022-02-17T08:22:16Z