https://community.sinch.com/t5/Legacy-Engage-Bot/Sending-WhatsApp-notification-templates/ta-p/19187 <DIV class="lia-message-template-content-zone"> <P>WhatsApp notification templates can be sent directly from the bot. This can done either with an API call or by means of a special syntax directly in the bot-answer.</P> <P>&nbsp;</P> <H5><FONT size="4">Syntax</FONT></H5> <P>&nbsp;</P> <PRE>__NOTIFICATION <EM>template_name</EM> __BODY_VARIABLES <EM>bodyvar1_value</EM> <EM>bodyvar2_value</EM> __BUTTON_VARIABLE <EM>buttonvar_value</EM> __LANGUAGE <EM>notification_languagecode</EM></PRE> <P>&nbsp;</P> <P>Please keep in mind the following aspects:</P> <UL> <LI>__NOTIFICATION and __LANGUAGE are required parameters</LI> <LI>Should you wish to send a template that includes a placeholder for a media file, upload the media directly in the bot-dialogue (see example below)</LI> <LI>You can find a list of language codes<SPAN>&nbsp;</SPAN><A href="https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates" target="_blank" rel="noopener">here</A></LI> </UL> <P>&nbsp;</P> <H5><FONT size="4">Here is an example</FONT></H5> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="113.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7036i0D510E9BAF230CB2/image-size/large?v=v2&amp;px=999" role="button" title="113.png" alt="113.png" /></span></P> <P>&nbsp;</P> </DIV> Thu, 19 Feb 2026 15:11:28 GMT VishalSandhu 2026-02-19T15:11:28Z https://community.sinch.com/t5/Legacy-Engage-Bot/Sending-WhatsApp-notification-templates/ta-p/19187 <DIV class="lia-message-template-content-zone"> <P>WhatsApp notification templates can be sent directly from the bot. This can done either with an API call or by means of a special syntax directly in the bot-answer.</P> <P>&nbsp;</P> <H5><FONT size="4">Syntax</FONT></H5> <P>&nbsp;</P> <PRE>__NOTIFICATION <EM>template_name</EM> __BODY_VARIABLES <EM>bodyvar1_value</EM> <EM>bodyvar2_value</EM> __BUTTON_VARIABLE <EM>buttonvar_value</EM> __LANGUAGE <EM>notification_languagecode</EM></PRE> <P>&nbsp;</P> <P>Please keep in mind the following aspects:</P> <UL> <LI>__NOTIFICATION and __LANGUAGE are required parameters</LI> <LI>Should you wish to send a template that includes a placeholder for a media file, upload the media directly in the bot-dialogue (see example below)</LI> <LI>You can find a list of language codes<SPAN>&nbsp;</SPAN><A href="https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates" target="_blank" rel="noopener">here</A></LI> </UL> <P>&nbsp;</P> <H5><FONT size="4">Here is an example</FONT></H5> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="113.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7036i0D510E9BAF230CB2/image-size/large?v=v2&amp;px=999" role="button" title="113.png" alt="113.png" /></span></P> <P>&nbsp;</P> </DIV> Thu, 19 Feb 2026 15:11:28 GMT https://community.sinch.com/t5/Legacy-Engage-Bot/Sending-WhatsApp-notification-templates/ta-p/19187 VishalSandhu 2026-02-19T15:11:28Z