Channel limitations

celine_lemonne — Tue, 02 Jan 2024 12:21:08 GMT

Creating a different channel experience will be essential in providing a tailored user experience. It is important to consider the limitations of each channel when designing your messaging strategy. Here is a channel comparison to help you determine the most appropriate message types for each channel:

Message type	WhatsApp	Webchat	Facebook	Telegram
Text message	✅	✅	✅	✅
Buttons	✅max. 10 buttons	✅max. 10 buttons	✅max. 3 buttons	✅max. 3 buttons
Carousel	🚫	🚫	✅	🚫
Media	✅	✅	✅	✅
WhatsApp list	✅	🚫	🚫	🚫

Special restrictions on buttons

About buttons, please bear in mind:

URL and Call buttons do not work on WhatsApp. Instead, please use the Go-to buttons.
WhatsApp and Facebook Messenger, are limited to 20 characters for buttons titles.
Facebook and Telegram buttons can be max 3, whereas WhatsApp and Webchat can have up to 10 buttons.

If you need to include more than 3 buttons for different channels, consider the following approaches:

For WhatsApp, use WhatsApp Lists Messages to offer more than 3 options.
For Facebook, use the Carousel which allows more than 3 options.
For Webchat, you can use buttons to provide options more than 3.
For Telegram, optimize options beyond 3 using intents and numbers.

Re: Channel limitations

Bipin_Patel — Mon, 15 Jul 2024 17:35:25 GMT

Meta WhatsApp does not Carousel message format. They had rolled this out in Spring 2024.

Sinch will extend the Carousel message format in Q3 2024.

article Channel limitations in Chatbot

Channel limitations

Special restrictions on buttons

Re: Channel limitations