https://community.sinch.com/t5/Chatbot/Predefined-blocks/ta-p/13329 <DIV class="lia-message-template-content-zone"><P>When creating a bot from scratch, you will see predefined <A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Blocks-and-steps/ta-p/13086" target="_blank" rel="noopener">blocks</A> in your General flow.<!-- notionvc: 09481d64-2371-4ff5-9719-37ecce288779 --></P><P>&nbsp;</P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-11-25 at 16.08.35.png" style="width: 709px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/3985i3ABAA8DA4DC84A08/image-dimensions/709x383?v=v2" width="709" height="383" role="button" title="Screenshot 2023-11-25 at 16.08.35.png" alt="Screenshot 2023-11-25 at 16.08.35.png" /></span><P> </P><P>The predefined blocks are:</P><UL><LI><STRONG>Start</STRONG>: this marks the beginning of your conversation.</LI><LI><STRONG>Introduction:</STRONG><SPAN>&nbsp;is the first block send to the user when the conversation is initiated.</SPAN></LI><LI><STRONG>Not understood:</STRONG> is triggered when your bot doesn't understand the user. For example, if the customer types a pizza type that is not included in your options, the not understood block will be triggered. You can add a message like "<EM>I'm sorry, I don't understand. Let me connect you with one of our agents.</EM>"</LI><LI><STRONG>Error occurred:</STRONG><SPAN>&nbsp; is triggered when a technical error occurs. Similar to the Not Understood block, you can add a message like "The bot is currently unavailable due to a technical issue. Let me connect you with an agent."</SPAN></LI></UL><P><SPAN>See also:</SPAN></P><P><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Canvas-tutorial/ta-p/13514" target="_blank" rel="noopener"><SPAN>[New bot builder] Bot builder video tutorial</SPAN></A></P><P><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Canvas-overview/ta-p/13056" target="_blank" rel="noopener"><SPAN>[New bot builder] Canvas overview</SPAN></A></P><P><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Canvas-navigation/ta-p/13079" target="_blank" rel="noopener"><SPAN>[New bot builder] Navigate your canvas</SPAN></A></P><P>&nbsp;</P><P><!-- notionvc: b9efb14a-5f71-4ae1-a8b0-aeaa2256f6bc --></P></DIV> Tue, 02 Jan 2024 12:21:43 GMT Agatha_Morisca 2024-01-02T12:21:43Z https://community.sinch.com/t5/Chatbot/Predefined-blocks/ta-p/13329 <DIV class="lia-message-template-content-zone"><P>When creating a bot from scratch, you will see predefined <A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Blocks-and-steps/ta-p/13086" target="_blank" rel="noopener">blocks</A> in your General flow.<!-- notionvc: 09481d64-2371-4ff5-9719-37ecce288779 --></P><P>&nbsp;</P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-11-25 at 16.08.35.png" style="width: 709px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/3985i3ABAA8DA4DC84A08/image-dimensions/709x383?v=v2" width="709" height="383" role="button" title="Screenshot 2023-11-25 at 16.08.35.png" alt="Screenshot 2023-11-25 at 16.08.35.png" /></span><P> </P><P>The predefined blocks are:</P><UL><LI><STRONG>Start</STRONG>: this marks the beginning of your conversation.</LI><LI><STRONG>Introduction:</STRONG><SPAN>&nbsp;is the first block send to the user when the conversation is initiated.</SPAN></LI><LI><STRONG>Not understood:</STRONG> is triggered when your bot doesn't understand the user. For example, if the customer types a pizza type that is not included in your options, the not understood block will be triggered. You can add a message like "<EM>I'm sorry, I don't understand. Let me connect you with one of our agents.</EM>"</LI><LI><STRONG>Error occurred:</STRONG><SPAN>&nbsp; is triggered when a technical error occurs. Similar to the Not Understood block, you can add a message like "The bot is currently unavailable due to a technical issue. Let me connect you with an agent."</SPAN></LI></UL><P><SPAN>See also:</SPAN></P><P><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Canvas-tutorial/ta-p/13514" target="_blank" rel="noopener"><SPAN>[New bot builder] Bot builder video tutorial</SPAN></A></P><P><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Canvas-overview/ta-p/13056" target="_blank" rel="noopener"><SPAN>[New bot builder] Canvas overview</SPAN></A></P><P><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Canvas-navigation/ta-p/13079" target="_blank" rel="noopener"><SPAN>[New bot builder] Navigate your canvas</SPAN></A></P><P>&nbsp;</P><P><!-- notionvc: b9efb14a-5f71-4ae1-a8b0-aeaa2256f6bc --></P></DIV> Tue, 02 Jan 2024 12:21:43 GMT https://community.sinch.com/t5/Chatbot/Predefined-blocks/ta-p/13329 Agatha_Morisca 2024-01-02T12:21:43Z