Blocks and steps

Agatha_Morisca — Tue, 02 Jan 2024 12:28:05 GMT

A block is the smallest unity of conversation that you can see on your chatbot canvas. A block itself can be made of one of several steps.

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Blocks

When designing on the canvas, you begin by working at the block level. This entails adding, editing, and connecting blocks on the canvas that create flows.

On the left-hand side, you will see the blocks panel. From here, you can drag and drop blocks to your canvas.

There are 5 different block types:

Message: includes any message that the bot sends to the user, such as text messages, buttons, and quick replies.
Condition: check a variable to steer the conversation in different ways.
Action: includes actions such as clearing the session, making API calls, transferring to an agent, adding a delay, and closing the conversation.
Collect input: to gather input from your users.
Intent: tho trigger a certain flow based on an intent.

Steps

Each block can be composed of different steps. Steps are divided into 2 categories:

Message: this category includes various types of messages, such as text messages, buttons for customers to click, carousels, media, and WhatsApp lists.
Actions: this category includes actions such as clearing the session, making API calls, transferring to an agent, adding a delay, and closing the conversation.

article Blocks and steps in Chatbot

Blocks and steps

Blocks

Steps