https://community.sinch.com/t5/Chatbot/Chatbot-introduction/ta-p/9580 <DIV class="lia-message-template-content-zone"><P>A chatbot is an&nbsp;automated conversational agent that uses artificial intelligence to understand and respond to customers' requests in human language. It can take the form of a bot that writes to customers over chat (chatbot) or one that talks to them over a phone call (voicebot), although chatbot is the commonly accepted term for both.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="A retail chatbot in action" style="width: 189px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2073i44271C7FD8248363/image-size/medium?v=v2&amp;px=400" role="button" title="ezgif.com-gif-maker.gif" alt="A retail chatbot in action" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">A retail chatbot in action</span></span></P><P>Chatbots are a great tool that let your business automate simple tasks like answering frequently asked questions, getting a customer's contact details, or redirecting them to the right support agent. So with the chatbot's help, your team can focus on the important tasks!</P><P>&nbsp;</P><P>Engage allows you to build your bot without any programming knowledge, in a user-friendly and intuitive way. You can use a template that can help you get started faster or build a bot from scratch. Either way, setting up a basic chatbot will take just a few minutes.</P><P data-unlink="true">&nbsp;</P><P class="lia-indent-padding-left-30px" data-unlink="true"><EM><STRONG><SPAN class=""><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":movie_camera:">🎥</span></SPAN>You prefer to watch a quick hands-on tutorial? Check out our new<SPAN>&nbsp;</SPAN><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Bot-builder-video-tutorial/ta-p/13514" target="_blank" rel="noopener">bot builder video tutorial</A>!</SPAN></STRONG></EM></P><P class="lia-indent-padding-left-30px" data-unlink="true">&nbsp;</P><P data-unlink="true">&nbsp;</P><P data-unlink="true">See also:</P><P data-unlink="true"><A href="https://community.sinch.com/t5/Chatbot/Chatbot-design-workflow/ta-p/9836" target="_blank">Chatbot&nbsp;design workflow</A></P><P data-unlink="true"><A href="https://community.sinch.com/t5/Chatbot/Conversation-design-intro/ta-p/9589" target="_blank">Conversation design intro</A></P><P data-unlink="true"><A href="https://community.sinch.com/t5/Chatbot/Canvas-overview/ta-p/13056" target="_blank">Canvas overview</A></P></DIV> Tue, 02 Jan 2024 12:33:07 GMT celine_lemonne 2024-01-02T12:33:07Z https://community.sinch.com/t5/Chatbot/Chatbot-introduction/ta-p/9580 <DIV class="lia-message-template-content-zone"><P>A chatbot is an&nbsp;automated conversational agent that uses artificial intelligence to understand and respond to customers' requests in human language. It can take the form of a bot that writes to customers over chat (chatbot) or one that talks to them over a phone call (voicebot), although chatbot is the commonly accepted term for both.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="A retail chatbot in action" style="width: 189px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2073i44271C7FD8248363/image-size/medium?v=v2&amp;px=400" role="button" title="ezgif.com-gif-maker.gif" alt="A retail chatbot in action" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">A retail chatbot in action</span></span></P><P>Chatbots are a great tool that let your business automate simple tasks like answering frequently asked questions, getting a customer's contact details, or redirecting them to the right support agent. So with the chatbot's help, your team can focus on the important tasks!</P><P>&nbsp;</P><P>Engage allows you to build your bot without any programming knowledge, in a user-friendly and intuitive way. You can use a template that can help you get started faster or build a bot from scratch. Either way, setting up a basic chatbot will take just a few minutes.</P><P data-unlink="true">&nbsp;</P><P class="lia-indent-padding-left-30px" data-unlink="true"><EM><STRONG><SPAN class=""><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":movie_camera:">🎥</span></SPAN>You prefer to watch a quick hands-on tutorial? Check out our new<SPAN>&nbsp;</SPAN><A href="https://community.sinch.com/t5/Chatbot/New-bot-builder-Bot-builder-video-tutorial/ta-p/13514" target="_blank" rel="noopener">bot builder video tutorial</A>!</SPAN></STRONG></EM></P><P class="lia-indent-padding-left-30px" data-unlink="true">&nbsp;</P><P data-unlink="true">&nbsp;</P><P data-unlink="true">See also:</P><P data-unlink="true"><A href="https://community.sinch.com/t5/Chatbot/Chatbot-design-workflow/ta-p/9836" target="_blank">Chatbot&nbsp;design workflow</A></P><P data-unlink="true"><A href="https://community.sinch.com/t5/Chatbot/Conversation-design-intro/ta-p/9589" target="_blank">Conversation design intro</A></P><P data-unlink="true"><A href="https://community.sinch.com/t5/Chatbot/Canvas-overview/ta-p/13056" target="_blank">Canvas overview</A></P></DIV> Tue, 02 Jan 2024 12:33:07 GMT https://community.sinch.com/t5/Chatbot/Chatbot-introduction/ta-p/9580 celine_lemonne 2024-01-02T12:33:07Z