https://community.sinch.com/t5/Chatbot/Format-your-WhatsApp-messages/ta-p/10971 <P>If your chatbot lives on WhatsApp, you can benefit from the text formatting WhatsApp allows in its messages.&nbsp;</P><P>&nbsp;</P><P>To format your messages for WhatsApp, open any <STRONG>Text</STRONG> block and use the <A href="https://faq.whatsapp.com/539178204879377" target="_self">WhatsApp formatting documentation&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="open-external-link-icon.png" style="width: 16px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2735iADA761D8BEAFD90A/image-size/large?v=v2&amp;px=999" role="button" title="open-external-link-icon.png" alt="open-external-link-icon.png" /></span></A> to guide you.</P><P>&nbsp;</P><P>In this example, we have formatted the message within a <A href="https://community.sinch.com/t5/Chatbot/Add-a-text-message-to-your-chatbot/ta-p/10471" target="_self">Text message</A> block as follows:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chatbot_whatsapp_formatting1.png" style="width: 403px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2794iAD90AC537142585D/image-size/large?v=v2&amp;px=999" role="button" title="chatbot_whatsapp_formatting1.png" alt="chatbot_whatsapp_formatting1.png" /></span></P><P>&nbsp;</P><P>This is how the message is displayed on WhatsApp:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chatbot_whatsapp_formatting2.png" style="width: 389px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2795i284000521E2D18EA/image-size/large?v=v2&amp;px=999" role="button" title="chatbot_whatsapp_formatting2.png" alt="chatbot_whatsapp_formatting2.png" /></span></P><P>&nbsp;</P><P>Not sure how to set up a channel for your bot? <A href="https://community.sinch.com/t5/Settings/Create-a-channel-configuration/ta-p/9498" target="_self">Learn how to configure channels in Sinch Engage</A>.</P><P> &nbsp;</P> Tue, 02 Jan 2024 12:29:47 GMT celine_lemonne 2024-01-02T12:29:47Z https://community.sinch.com/t5/Chatbot/Format-your-WhatsApp-messages/ta-p/10971 <P>If your chatbot lives on WhatsApp, you can benefit from the text formatting WhatsApp allows in its messages.&nbsp;</P><P>&nbsp;</P><P>To format your messages for WhatsApp, open any <STRONG>Text</STRONG> block and use the <A href="https://faq.whatsapp.com/539178204879377" target="_self">WhatsApp formatting documentation&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="open-external-link-icon.png" style="width: 16px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2735iADA761D8BEAFD90A/image-size/large?v=v2&amp;px=999" role="button" title="open-external-link-icon.png" alt="open-external-link-icon.png" /></span></A> to guide you.</P><P>&nbsp;</P><P>In this example, we have formatted the message within a <A href="https://community.sinch.com/t5/Chatbot/Add-a-text-message-to-your-chatbot/ta-p/10471" target="_self">Text message</A> block as follows:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chatbot_whatsapp_formatting1.png" style="width: 403px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2794iAD90AC537142585D/image-size/large?v=v2&amp;px=999" role="button" title="chatbot_whatsapp_formatting1.png" alt="chatbot_whatsapp_formatting1.png" /></span></P><P>&nbsp;</P><P>This is how the message is displayed on WhatsApp:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chatbot_whatsapp_formatting2.png" style="width: 389px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2795i284000521E2D18EA/image-size/large?v=v2&amp;px=999" role="button" title="chatbot_whatsapp_formatting2.png" alt="chatbot_whatsapp_formatting2.png" /></span></P><P>&nbsp;</P><P>Not sure how to set up a channel for your bot? <A href="https://community.sinch.com/t5/Settings/Create-a-channel-configuration/ta-p/9498" target="_self">Learn how to configure channels in Sinch Engage</A>.</P><P> &nbsp;</P> Tue, 02 Jan 2024 12:29:47 GMT https://community.sinch.com/t5/Chatbot/Format-your-WhatsApp-messages/ta-p/10971 celine_lemonne 2024-01-02T12:29:47Z