https://community.sinch.com/t5/Billing-Pricing/Why-have-I-been-charged-twice-for-sending-one-SMS-message/ta-p/7234 <DIV class="lia-message-template-content-zone"> <P>In most cases, this will be caused by your content exceeding 160 characters, the character limit for one SMS. It is possible to send multiple SMS together, formed as a single, longer SMS; this is called a <A href="https://community.sinch.com/t5/SMS/What-is-a-Concatenated-SMS/ta-p/7235" target="_blank" rel="noopener">Concatenated SMS</A>. Therefore, depending on how many characters over the single message character limit (160) you are, you will be charged for the additional messages. For example:</P> <UL> <LI>a one-part message will allow you to send up to 160 characters - you are charged for 1 message.</LI> <LI>a two-part message will allow you to send up to 306 characters -&nbsp;you are charged for 2 messages.</LI> <LI>a three-part message will allow you to send up to 459 characters&nbsp;-&nbsp;you are charged for 3 messages.</LI> <LI>and so on.</LI> </UL> <P><EM>Take a look at the <A href="https://www.sinch.com/products/apis/messaging/sms/" target="_blank" rel="noopener">Sinch SMS Product page</A>&nbsp;to learn about Sinch's SMS products, or click&nbsp;<A href="https://www.sinch.com/sign-up/" target="_blank" rel="noopener">here</A>&nbsp;to sign up to our self-service portal and get started&nbsp; and send your first message today!</EM></P> </DIV> Fri, 18 Jun 2021 10:41:24 GMT Shahzad_Ismail 2021-06-18T10:41:24Z https://community.sinch.com/t5/Billing-Pricing/Why-have-I-been-charged-twice-for-sending-one-SMS-message/ta-p/7234 <DIV class="lia-message-template-content-zone"> <P>In most cases, this will be caused by your content exceeding 160 characters, the character limit for one SMS. It is possible to send multiple SMS together, formed as a single, longer SMS; this is called a <A href="https://community.sinch.com/t5/SMS/What-is-a-Concatenated-SMS/ta-p/7235" target="_blank" rel="noopener">Concatenated SMS</A>. Therefore, depending on how many characters over the single message character limit (160) you are, you will be charged for the additional messages. For example:</P> <UL> <LI>a one-part message will allow you to send up to 160 characters - you are charged for 1 message.</LI> <LI>a two-part message will allow you to send up to 306 characters -&nbsp;you are charged for 2 messages.</LI> <LI>a three-part message will allow you to send up to 459 characters&nbsp;-&nbsp;you are charged for 3 messages.</LI> <LI>and so on.</LI> </UL> <P><EM>Take a look at the <A href="https://www.sinch.com/products/apis/messaging/sms/" target="_blank" rel="noopener">Sinch SMS Product page</A>&nbsp;to learn about Sinch's SMS products, or click&nbsp;<A href="https://www.sinch.com/sign-up/" target="_blank" rel="noopener">here</A>&nbsp;to sign up to our self-service portal and get started&nbsp; and send your first message today!</EM></P> </DIV> Fri, 18 Jun 2021 10:41:24 GMT https://community.sinch.com/t5/Billing-Pricing/Why-have-I-been-charged-twice-for-sending-one-SMS-message/ta-p/7234 Shahzad_Ismail 2021-06-18T10:41:24Z